Who You Are Buying From
Dayton Live’s Ticket Office acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as arts groups, promoters, or other outside licensees of the venue (each an “Event Provider”). When you purchase a ticket for an event, Dayton Live’s Ticket Office will only be handling the transaction and collecting payment on behalf of the Event Provider. If an event is canceled or you otherwise become entitled to a refund, the Event Provider will be exclusively responsible for issuing the refund.
Latecomer seating Policy
For the consideration of our patrons, House Management may not seat anyone in his/her regular seats while a performance is in progress. Patrons will be seated in accordance with the policies of the presenter.
Management reserves the right to refuse admission. Many productions do not permit children under 6 or may contain material that may not be appropriate for children under 13. Please contact the Ticket Office or review the event listing on DaytonLive.org for the children’s policy for specific productions.
The emergency number during performances is 937-225-3503. When prompted, dial 2 for Security and they will direct the call to the House Manager on duty.
Refunds & Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies established by our Event Providers generally prohibit Dayton Live’s Ticket Office from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not, in those circumstances, seek a “chargeback” from your credit card issuer or otherwise dispute the charge for the tickets.
Pricing & Availability
Because Dayton Live’s Ticket Office sells tickets on behalf of Event Providers, the Ticket Office does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone and box offices. All distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, the Ticket Office does not control this inventory or its availability. Our Event Provider clients decide at their sole discretion which of their tickets are made available for public sale. The tickets we sell belong to our clients and typically represent only a portion of (and sometimes substantially less than) the total venue seating capacity. On occasion, additional tickets may be released by the Event Provider as late as the event date.
Senior and Student discounts may be available for an event but not made available online per the instructions of the Event Provider. To purchase tickets with these discounts, you may need to call the Ticket Office directly at 937-228-3630.
DaytonLive.org accepts American Express, Visa, MasterCard and Discover credit/debit cards.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Dayton Live’s Ticket Office whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process.
If you assume that an order has not been placed because you do not receive a confirmation, you will nonetheless be obliged to pay for the tickets if your order was in fact accepted.
Convenience Charges & Order Processing Fees
Tickets purchased on DaytonLive.org are typically subject to a non-refundable per ticket processing fee and a delivery charge. We reserve the right to hold any tickets in will call regardless of the delivery method selected.
When purchasing tickets on DaytonLive.org will default to print at home (aka emailed pdf tickets), or you may choose your preferred delivery method from the available options. Regardless of the delivery method selected, we reserve the right to hold tickets at will call.
Amount Of Tickets Per Customer Or “Ticket Limits”
When purchasing tickets on DaytonLive.org, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Dayton Live’s Ticket Office will attempt to contact you, using the information provided at the time of purchase. If the Ticket Office is unable to reach you after its initial attempt, they may cancel your order and may sell your tickets to another customer without further notice.
Pricing & Other Errors
If the amount you pay for a ticket is lower than the correct price regardless of whether because of an error in a price posted on this website or otherwise, or you are able to order a ticket before its scheduled on sale or presale date, or you are able to order a ticket that was not intended to have been released for sale, then Dayton Live’s Ticket Office will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the mistake is the result of human error or a transactional malfunction of this website or other Dayton Live operated system.
License; Ejection & Cancellation; No Redemption Value
Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with the Event Provider or venue rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is not redeemable for cash.
Unlawful Resale Of Tickets; Commercial Purposes
Tickets may not be purchased with the intention of reselling the tickets at a profit. Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of trademarks and other intellectual property of Dayton Live (formerly Ticket Center Stage or Victoria Theatre Association) is subject to Dayton Live’s consent.
Your Responsibilities; Our Rights
Compliance With Laws; Accuracy Of Information
The sale or purchase of tickets to entertainment events may be regulated by certain state, county and city laws or regulations. You acknowledge that complying with laws and regulations is your responsibility.
You may be asked to provide information during various processes that you engage in on the website. You represent and warrant that all information you provide, including but not limited to all information concerning your name, address, credit card number, and other identifying information of any nature, will be true, complete and correct, and that you will update all information as it changes.
Any information you submit to us may be provided to law enforcement officials to assist in any investigation or prosecution being conducted by the officials.
Rights Of Dayton Live’s Ticket Office
Links & Search Results
The website may automatically produce search results that reference or link to third party sites throughout the worldwide web. Dayton Live has no control over, and has no responsibility with respect to, those sites or the content within them. By using the website to search for or link to another site, you understand and agree that you may not make any claim against Dayton Live for any damages or losses whatsoever resulting from your use of the website to obtain search results or to link to another site.
Releases, Disclaimers & Reservations
Release; Exclusion Of Liability
Dayton Live does not promise that the website will be error-free, uninterrupted, or that it will provide specific results from use of the website or any content, search or link on it. The website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.
Use Of Website
We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of this website at any time, with or without notice to you.
Children under the age of 13 may not use this website for any purpose. Children under the age of 18 are not permitted to provide personal information on this website. Dayton Live will not accept orders from minors without the permission of their parents or guardians. If you believe your child may have submitted personal information to this website, please contact us at firstname.lastname@example.org and we will delete the information.
The Personal Data We Collect
When you register to become a member of this website, purchase any products from this website, sign up to receive newsletters or other notifications, or make a donation, you may voluntarily submit personally identifiable information that can be used to contact or identify you and administer your account (“Personal Information”). Personal Information may include but is not limited to, your name, telephone number, mailing address, and email address, and cookies and usage data.
We may use your personal data to contact you with marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information on how the website is accessed and used. This data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the website you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you make a purchase or donation through this website you may be required to enter certain financial information such as credit card number, security code, expiration date, and billing address in order to complete your transaction. We do not retain your financial information any longer than is reasonably necessary to complete a particular transaction. Accordingly, users must reenter credit card information every time an additional purchase or donation is made through this website.
Use and Disclosure Of Personal Data
Dayton Live uses the collected data for various purposes, including (1) to provide and maintain the website; (2) to notify you about changes to the website; (3) to provide customer support; (4) to gather analysis or valuable information so that we can improve the website; (5) to monitor the usage of the website; (6) to detect, prevent and address technical issues; (7) to provide you with news, special offers and general information about other goods, services and events which offered by us or those of our sponsors/partners that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
If you decide at any time that you no longer wish to receive such communications, please follow the unsubscribe instructions provided in any of the communications.
We may employ third-party service providers to provide services on our behalf or to perform services related to administration of the website (including, without limitation, maintenance, hosting and database management services, web analytics, payment processing, and administration). These third parties have access to your personal data only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose.
Except as provided elsewhere in this policy, Dayton Live will not disclose your Personal Information obtained through this website to third parties outside of Dayton Live and its service providers, affiliates, vendors and business partners unless Dayton Live has the good faith belief that disclosure is reasonably necessary to: (1) cooperate with law enforcement authorities or comply with legal process served on Dayton Live; (2) protect the property and rights of Dayton Live, its affiliates or a third party; (3) protect the safety of the public or any person; (4) to prevent or stop any activity we may consider to be or to pose a risk of being, illegal, unethical, inappropriate or legally actionable; (5) complete, as permitted by law, a business sale, asset transfer, merger, acquisition or reorganization; or (6) fix or debug problems with the website’s servers, software or service.
Other Information/Logging and Cookies
Analytics & Remarketing
We may use third-party service providers to monitor and analyze the use of our website.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information about the privacy practices of Google, please visit the Google Privacy Terms web page at https://policies.google.com/privacy?hl=en.
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting https://www.facebook.com/help/164968693837950.
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook at https://www.facebook.com/help/568137493302217.
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA at http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe at http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy at https://www.facebook.com/privacy/explanation.
Changing Or Deleting Your Information
All members of this website may review, update, correct or delete the Personal Information in their registration profile by calling the Ticket Office at Dayton Live at 937-228-3630. If you request that your information be completely deleted, your account may be deactivated. We may retain an archived copy of your records as required by law or for legitimate business purposes.
Dayton Live is concerned with safeguarding your information. We employ a variety of industry-standard measures designed to protect your information from unauthorized access.
Links To Other Sites
Your California Privacy Rights
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Contacting Dayton Live
Dayton Live is committed to respecting the privacy of our donors. We will not sell, rent, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.
This policy applies to all information received by Dayton Live via electronic, written, or oral communication, including the Dayton Live website and any mobile applications.
Dayton Live collects and maintains the following information from donors:
- contact information including name, organization/company, complete address, phone number,
- donation information including amount donated, date of donation(s), method of payment and purpose of donation
- donor requests and comments
Credit card numbers are used only for donation or payment processing and are immediately encrypted. These can be removed from the Dayton Live system by donor request.
Dayton Live uses donor data to maintain records of donations, send acknowledgements, send newsletters, presales, special offers and direct mail pieces. We include donors on Dayton Live mailing lists, unless otherwise requested. Dayton Live lists individuals’ names, corporate and foundation sponsors in performance program books. Donors may request anonymity for any contribution made to Dayton Live.
Dayton Live subscribes to the Donor Bill of Rights, created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits.
Please contact us if you wish to be removed from Dayton Live’s donor mailing list. Email email@example.com or call 937-228-7591.
Text Messaging Terms & Conditions
Dayton Live offers a text messaging program (the “Program”) through which each participant (“Participant”) may elect to receive text message alerts regarding certain offers and promotions from Dayton Live, as well as alerts relating to the Participant’s transactions or Dayton Live account. The number and frequency of messages will vary depending on the Participant’s activities and the offers and promotions for which it elects to receive alerts. The alerts will be delivered to the mobile phone number provided by the Participant using an automatic telephone dialing system. By providing consent to participate in the Program, each Participant agrees that he/she is the holder of record of the mobile phone number provided to Dayton Live, is over the age of 13, and expressly consents to receive text message alerts from Dayton Live subject to these Program Terms and Conditions.
Participation in the Program is not required as a condition of making purchases or receiving services from Dayton Live or creating a user account with Dayton Live. Dayton Live does not charge a fee to participate in the Program, however, standard message and/or data rates may apply to any SMS or MMS messages that Participants send or receive as part of the Program.
Participants can stop receiving text messages and alerts from Dayton Live at any time by replying to a message with the word “STOP.”
Social Media House Rules
We’d love to share your theatre experience with you and encourage you to tag us or post and share comments, photos, and videos with us on social media. However, we will review all comments, etc. on our social media accounts and remove any that are deemed by Dayton Live as inappropriate, offensive, or spam, or that otherwise violate the terms of service of the applicable social media provider. Any comments, posts, photos, videos, etc. made by anyone other than Dayton Live on our social media accounts do not represent the opinions of Dayton Live.
Last Revised March 9, 2020