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Dayton Live COVID-19 Ticket Guarantee

We are eager for our venues to reopen and welcome you to life-inspiring performances, but we want each of our patrons to feel safe and comfortable attending performances in our fabulous venues – the Victoria Theatre, the Benjamin & Marian Schuster Performing Arts Center, the PNC Arts Annex, and The Loft Theatre. Rest assured, we will be doing everything in our power to make your experience with our venues feel positive and safe, from extended cleaning regimens to observation of all state and federal guidelines. As these recommendations and requirements become clear, we will communicate them to you.

The COVID-19 Ticket Guarantee applies to most events presented in Dayton Live venues.

First, thank you. Thank you for showing how the performing arts are important to you. Thank you for your vote of confidence and support.

Second, if once our venues are open and performances are again filling our calendar, you feel that COVID-19 conditions make it unsafe for you to attend a performance/event in one of our venues, please contact us at 937-228-3630 or tickets@daytonlive.org no later than 24 hours prior to the performance in question to discuss your options. You may select any of the following options beginning 30 days before your ticketed performance.

  • Exchange for another event.
  • Donate the value to the nonprofit presenting organization. As not-for-profit arts organizations, Dayton Live and its resident companies rely on donations and grants more than ever to continue our mission to strengthen the arts through community engagement, educational opportunities, and world-class venues.
  • Receive a credit or gift certificate for your total order amount, including service fees.
  • Receive a refund.

Our COVID-19 Ticket Guarantee applies to performances/events presented by Dayton Live or its resident nonprofit resident companies. Some events presented by licensees renting Dayton Live facilities may not be covered or might have additional restrictions. The guarantee is available to the original ticket buyer who purchased directly from DaytonLive.org or our former ticketing site, TicketCenterStage.com. Tickets purchased from resellers are not covered.